Windows Technical Support

Change Windows OS Computer Password with CMD (Command Prompt)

June 3, 2019 — HelpCloud Internal Solution Open Command Prompt.Make sure to run it as an Administrator.In the box you’ll type: net userHit Enter.This should list the users on the computer.Identify the user you wish to change the password for, if it’s an Admin account then it will display under …

Hide/Show Desktop Icons – Missing Desktop Icons – Windows

June 3, 2019 — HelpCloud Internal Solution Right click any empty area on the Desktop Click “View” Check or Uncheck “Show Desktop Icons”. That was easy!

Update Date and Time – Windows Vista

June 3, 2019 — HelpCloud Internal Solution Websites on the internet use your Date and Time to verify your device and the location. So when you have your date and time incorrect, web pages won’t load and typically give you an error saying ”Unable to verify the Data received” or something along …

Change Image for Desktop Shortcut Icon – Windows

June 3, 2019 — HelpCloud Internal Solution You’ll need to download the .ICO file for the image you need. For example, if you have a shortcut to a website but you want to change the shortcut image to a Solitaire Icon instead of the Google Chrome Icon then you’ll go online and search: Solitaire .ICO …

Outlook 2013 Keeps Crashing on Startup – Mail Client

June 3, 2019 — HelpCloud Internal Solution There’s a few things that can cause an issue like this but one thing you can try is go into the account settings and repair the email account through the Outlook Repair option under Settings. Since the program usually shuts down quickly after starting it …

Turn Off Chrome Notifications: Windows, Pop-ups, Block Ads,

June 3, 2019 — HelpCloud Internal Solution There are different types of pop-ups a customer can get. This will go over how to change the Chrome Notifications as a pop-up. Typically they appear on the bottom right hand corner of your screen near the date and time. That can be disabled by: chrome …

Update Microsoft Edge

June 3, 2019 — HelpCloud Internal Solution This Microsoft product does not have a way to update in the browser itself. In order to update Microsoft Edge you’ll need to run Windows updates. To do that select StartType in Windows updatesSelect Check for Updates.

How to Clear Your DNS Cache

June 3, 2019 — HelpCloud Internal Solution Open Command Prompt or Powershell. Type in: ipconfig /flushdns You should receive a message saying something along the lines of: Windows IP configuration successfully flushed the DNS Resolver Cache. And you’re good to go! If you need further assistance on …

Update Date and Time – Windows 7

June 3, 2019 — HelpCloud Internal Solution Websites on the internet use your Date and Time to verify your device and the location. So when you have your date and time incorrect, web pages won’t load and typically give you an error saying ”Unable to verify the Data received” or something along …

General Printer Issues

June 3, 2019 — HelpCloud Internal Solution Sometimes this is all that’s needed to solve a lot of printer issues. If there are any jobs in the queue that can’t be ended, a restart should flush these out. Switch off your printer, unplug it from the PC, plug it back in and power it on. Now try and …