Windows OS

How to Open .HEIC Files – Transferring Apple Photos to Windows

September 27, 2019 — HelpCloud Internal Solution High Efficiency Image File Format (HEIC) is a file format type created by Apple. Windows operating systems does not support this file type, which means you won’t be able to open the file if you transfer it to a Windows PC. In order to open these files on …

Can’t Open Photos with .AAE File Extension – Transferring Photos from iPhone to Windows with a USB Cable – iOS 8 and Later, OS X 10.10 and Later

September 3, 2019 — HelpCloud Internal Solution If you notice .AAE files showing up in your folder while you’re trying to transfer your photos on a Windows, you probably have either an iOS 8 or later, or OS X 10.10 and later. Unfortunately, they provide no way to change or fix these files to allow you …

Transferring Photos from an iPhone to Windows – “A Device Attached to The System is Not Functioning” or “Windows Media Player Cannot Play The File”

September 3, 2019 — HelpCloud Internal Solution If you’re trying to transfer your photos from your iOS Device (iPhone, iPad, etc.) to a Windows PC, you may receive the error: “A Device Attached to The System is Not Functioning” or “Windows Media Player Cannot Play The File” Here are 6 easy …

3 Simple Steps Anyone Can Do to Speed Up and Clean A Computer

August 29, 2019 — HelpCloud Internal Solution Whether you use your computer for personal use or work, all of us know all too well the frustrations of waiting on a slow computer. The speed of your computer ultimately comes down to several factors but the 3 biggest factors are: Malware on the …

DCIM Folder Shows Empty: transferring Android photos to a Windows PC

August 23, 2019 — HelpCloud Internal Solution If you’re attempting to transfer photos from your Android device to a computer with a Windows operating system and find the PC shows that your DCIM Folder is empty when you go and open the folder, give these troubleshooting methods a try. They are ranked …

Windows 10 Update Stuck or Failed to Update and Install

August 23, 2019 — HelpCloud Internal Solution Quick Reference For Advanced Users: Disable AntivirusTurn Off Metered ConnectionCheck That You Have Enough SpaceRun Windows Update TroubleshooterReset Windows Updates Component ServicesRun SFC ScanDownload the Update ManuallyUse Microsoft Update Assistant …

Desktop Background is Black Even After Changing the Background/Wallpaper with Windows OS

August 16, 2019 — HelpCloud Internal Solution Quick Guide for Advanced UsersNavigate to: %USERPROFILE%AppDataRoamingMicrosoftWindowsThemes Delete all file contents in the “themes” folder. Apply desired wallpaper again and should be fixed. For Basic UsersIf you have a black desktop screen and you’re …

How to Safely View Apple Live Photos on Windows OS PC

August 16, 2019 — HelpCloud Internal Solution Live Photos was a new feature first introduced by Apple iOS with the iPhone 6s and iPhone 6s Plus. Similar to a GIF, they aren’t a video but they aren’t a picture either. There are 2 ways you can view these types of files on a computer with a Windows OS …

iPhone Storage is Empty when Transferring Photos from iPhone to Windows

August 16, 2019 — HelpCloud Internal Solution If you’re attempting to transfer photos and other files from your iOS device (iPhone) to a computer with a Windows operating system and find that the PC doesn’t show anything is saved on the iOS device, check out these troubleshooting tips below: Check …

Windows OS Errors Fixed with sfc /scannow

August 16, 2019 — HelpCloud Internal Solution These steps help with troubleshooting and fixing the following Windows operating system issues and errors: Class not RegisteredAll Microsoft applications fail to bootAll icons fail to start and CMD reboots of explorer.exe failCan’t start Settings in CMD …