Troubleshooting

Turn Automatic Forwarding On or Off for Gmail

April 18, 2019 — HelpCloud Internal Solution Email forwarding is a rule you can setup on your email that allows you to re-send any emails you receive from one email account to another email account. This can be setup to send your email to multiple addresses as well. You can also choose to have the …

SIM Card is not from Verizon Wireless – Unable to Download System Updates for Android

April 17, 2019 — HelpCloud Internal Solution You can get an error like this when switching to a new provider with the same phone. In this specific case, the user switched from Verizon to T-Mobile. After switching you may need to update the settings for the Network Mode. If, after going through these …

The Samsung Galaxy S9: The Most Common User Issues and How to Fix Them

April 8, 2019 — HelpCloud Resolution The Samsung Galaxy is worth all the praises it receives and more. To keep it short, Samsung is known for its design,software and innovative camera technology. With an infinity screen, seamlessbutton interaction and two speakers on either end of the …

Updating Graphic Setting’s

April 2, 2019 — HelpCloud Internal Solution Download the video below in the lower section under files or select this link to watch how to update these setting’s. https://drive.google.com/file/d/1kqN6BQeD1mOhO-ZI9bsAWftfxxGTq5cO/view?usp=sharing

Unable to Connect Email to Mail Client. Enable/Disable Less Secure Apps

April 1, 2019 — HelpCloud Internal Solution When adding an email address to a mail client, are you positive that you have the correct username and password as well as all the right server settings? Double check the email settings for “Less secure apps”. The setting should be relatively similar for …

Wi-Fi Keeps Connecting/Disconnecting on Mobile Device

April 1, 2019 — HelpCloud Internal Solution Open WiFi settings by going into the Settings App > Wi-Fi > Tap the Wi-Fi that’s having issues and select “Forget”. Re-open the WiFi Setting and locate the Wi-Fi name you’re attempting to connect to. Select “Connect” (enter the password if …

How (and When) to Block, Report, Unsubscribe and ‘Mark as Spam’ an Email in Gmail

March 19, 2019 — HelpCloud Resolution In 1971, Ray Tomlinson sent the first email. Although people had been using computers to communicate before 1971, the medium of email had yet to be created. One year after the first email was sent, programs for emailing were created. Users could suddenly …

5 of the Most Popular Smart Devices With Well-Known Security Flaws

September 18, 2018 — HelpCloud Resolution Smart devices can help seniors age in place, improve the quality of life for individuals of any age and much more. That being said, there are some drawbacks to smart devices, too. If someone is able to hack your smart technology, he or she could steal …

5 Printers to Consider for Your Home and How to Fix Their Most Common Problems

September 11, 2018 — HelpCloud Resolution In his book ” The Paradox of Choice – Why More Is Less,” Barry Schwartz, an American psychologist, talks about how shoppers have higher levels of anxiety when they have more products to choose from. Schwartz’s paradox of choice principle directly …

4 of the Best-Selling Smart TVs (and How to Troubleshoot Their Most Common Issues)

September 4, 2018 — HelpCloud Resolution If you’re thinking about upgrading to a smart TV, you won’t experience a lack of choice. There are seemingly countless products on the market that you can pick from. Fortunately, four stand out amongst the rest when it comes to quality and price. TCL 6 …