Troubleshooting

Missing Photos – Transferring Photos from iPhone to Windows

https://www.helpcloud.com/internal/internal-14a9348985b5d21df4bc6e31a9718de5/

September 3, 2019 — HelpCloud Internal Solution — If you have an iPhone and you’re trying to transfer your photos, videos and other data to another device via USB or another means, you might find that a single file or more has not transferred successfully. Check out the following troubleshooting methods …

Rebooting vs. Resetting Your Router: The Differences Between the Two and When to Use Each Option

https://www.helpcloud.com/blog/rebooting-versus-resetting-your-wifi-router/

August 8, 2019 — HelpCloud Resolution — Reboot and reset sound pretty similar, but they are technically quite different. If your WiFi is slow, your WiFi is not working, or you are having trouble connecting devices to the WiFi, then both of these methods can help. But it’s important to know when …

The Must-Know Differences Between a WiFi Booster, WiFi Extender and WiFi Repeater

https://www.helpcloud.com/blog/differences-between-a-wifi-booster-wifi-extender-and-wifi-repeater/

July 5, 2019 — HelpCloud Resolution — Do I Need a WiFi Booster (extender or repeater) and Do They Work?What is a WiFi ExtenderWhat is a WiFi RepeaterHow to Set Up a WiFi ExtenderOther Ways to Improve WiFi SpeedHow to Set Up Netgear WiFi ExtenderDifferent systems use different types of …

Clicking Sounds and Vibrations – Computer making any weird noises

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June 3, 2019 — HelpCloud Internal Solution — This would indicate a hardware issue. Noises like clicking, squealing, whirring or whining might come from damaged electronic components. Remove the computer case and let the computer run to see if you can find where the sound is coming from.

JAVA – Enable Java in Web Browser

https://www.helpcloud.com/internal/internal-df5177df4515f1224b4626861d38103d/

June 3, 2019 — HelpCloud Internal Solution — Browsers have disabled Support for all NPAPI plugins bar Adobe Flash by default. A lot of site’s require Java in order to run certain elements on websites, such as Pogo Games, Facebook games etc. This will walk you through enabling Java on your browser: …

Update Date and Time – Windows Vista

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June 3, 2019 — HelpCloud Internal Solution — Websites on the internet use your Date and Time to verify your device and the location. So when you have your date and time incorrect, web pages won’t load and typically give you an error saying ”Unable to verify the Data received” or something along …

Turn Off Chrome Notifications: Windows, Pop-ups, Block Ads,

https://www.helpcloud.com/internal/internal-8938a9d8eca5e2834b2de34bda3754fe/

June 3, 2019 — HelpCloud Internal Solution — There are different types of pop-ups a customer can get. This will go over how to change the Chrome Notifications as a pop-up. Typically they appear on the bottom right hand corner of your screen near the date and time. That can be disabled by: chrome …

Update Microsoft Edge

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June 3, 2019 — HelpCloud Internal Solution — This Microsoft product does not have a way to update in the browser itself. In order to update Microsoft Edge you’ll need to run Windows updates. To do that select StartType in Windows updatesSelect Check for Updates.

Update Date and Time – Windows 7

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General Printer Issues

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June 3, 2019 — HelpCloud Internal Solution — Sometimes this is all that’s needed to solve a lot of printer issues. If there are any jobs in the queue that can’t be ended, a restart should flush these out. Switch off your printer, unplug it from the PC, plug it back in and power it on. Now try and …