Support

Chrome Extension Menu Missing Since Update.

June 3, 2019 — HelpCloud Internal Solution With the Chrome update Version 59.0.3071.86 (Official Build) (64-bit) they have moved the extension menu. Click the 3 dots in the top right hand corner.Move down to “More Tools”, a sub-menu will pop up. Click “Extensions” to pull up the menu.Tip: you can …

Troubleshooting netBIOS – Nbtstat

June 3, 2019 — HelpCloud Internal Solution Diagnostic tool for troubleshooting netBIOS problems. Open CMD or Powershell (See How to Open Command Prompt in Solution Center)Type: NbtstatSee this link for further details. …

Troubleshooting failed driver or software installations for HP Printers

May 31, 2019 — HelpCloud Internal Solution https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Printer-Driver-won-t-install/td-p/6463739 Good source for troubleshooting Failed driver or software installations.

Adding/Removing Taskbar Toolbars

May 31, 2019 — HelpCloud Internal Solution Download the video below in the lower section under files or select this link to watch how to update these setting’s. https://drive.google.com/file/d/1pp5iSM_4M1k9nN9gitoroG5oisJ3FzFV/view?usp=sharing

Gmail IMAP Server Settings

April 25, 2019 — HelpCloud Internal Solution IMAP and POP are two methods to access email. IMAP is the recommended method when you need to check your emails from several different devices, such as a phone, laptop, and tablet. When you add your email account to your email app, it will usually attempt …

Enable/Disable Automatic Email Forwarding in Old Yahoo Mail View

April 25, 2019 — HelpCloud Internal Solution Email forwarding is a rule that you can setup in your email account that allows you to re-send or forward any emails you receive from one email account to another email account. This can be setup to forward your emails to multiple addresses as well. You …

Updating Graphic Setting’s

April 2, 2019 — HelpCloud Internal Solution Download the video below in the lower section under files or select this link to watch how to update these setting’s. https://drive.google.com/file/d/1kqN6BQeD1mOhO-ZI9bsAWftfxxGTq5cO/view?usp=sharing

5 Big-Time Advantages of Having an On-Call Technician Visit Your Home

November 22, 2018 — HelpCloud Resolution Something as simple as getting your oil changed seems like a total luxury. After all, with the right knowledge and equipment, you can change your car’s oil at home. Even though having someone else do your oil changes can be somewhat frivolous, many people …

Understanding the Aging In Place Revolution

November 7, 2018 — HelpCloud Resolution Aging in place is a term that’s quickly growing in popularity. On a basic level, aging in place means a person can continue living in the residence of his or her choice while aging. When this happens, a person generally needs to receive more services and …

Can’t find VNCTight

November 15, 2017 — HelpCloud Internal Solution If you are unable to find the VNCtight remote program it can sometimes be found under the ”ShowMyPCService” folder instead