Smartphones

Robocalls: what they are and how to stop them

November 14, 2019 — HelpCloud Resolution If you’re living in the U.S. and have any sort of caller I.D., chances are you don’t answer most unknown calls. The likelihood of the call being a robocall or telemarketer is just too high. But simply avoiding unknown numbers comes with problems of its …

How to Create an Energy Efficient Environment for Your Smart Home

September 30, 2019 — HelpCloud Resolution Your home has a bigger environmental footprint than it should. Or at least, it’s a pretty safe bet unless you’re living in an “earthship” in the middle of Arizona or something. But for most of us, efficiency is a balance. We enjoy the comforts of an …

How to Setup Android Smart Lock

September 27, 2019 — HelpCloud Internal Solution What is Android Smart Lock (aka Google Smart Lock):Android Smart Lock is a feature that provides simpler ways to unlock your phone instead of entering your password or PIN each time. Samsung has 5 different methods you can use to unlock your phone. This …

The Right to Repair Electronics

September 26, 2019 — HelpCloud Resolution The right to repair refers to both an idea as well as proposed legislation that allows a consumer to repair, modify, and improve the devices they have purchased and own rather than being forced into using the manufacturer’s limited approved repair …

How to Donate (or Recycle) Your Samsung or iPhone Smartphone

September 16, 2019 — HelpCloud Resolution We all have them, those cell phones (aka smartphones) that are outdated, old or broken. We throw them in the junk drawer because, well, what else are we going to do with them? Throwing them in the trash feels wrong (and it is) but eventually you will need …

PC Does Not Recognize Mobile Device (when attempting to transfer files)

August 8, 2019 — HelpCloud Internal Solution Whether you’re connecting your phone or any other mobile device to transfer photos, videos, or any file type, you may find that computer doesn’t recognize the device when you connect the smartphone to a computer, laptop or tablet. Your phone may also …

How to Connect Alexa to the Smart Devices In Your Home

July 29, 2019 — HelpCloud Resolution Amazon’s Alexa is one of the most remarkable pieces of technology in today’s world. With just your voice, you’re able to control your home, search the entire world’s information systems, play music, listen to the news and any number of other things. But …

How to Use Adobe Premiere Rush on Your Smartphone

June 6, 2019 — HelpCloud Resolution Capturing and editing great video footage is difficult, no matter what type of content you’re creating. Whether you’re making videos for fun on social media, professionally, or your family’s personal archives, you have to know how to work with several …

Technician by-the-hour

April 24, 2019 — HelpCloud Insight The Best in Remote SupportConnect with any mobile or tablet device, computer or laptop, for tech troubleshooting and resolutionsWhat is HelpCloud Technician by-the-hour?Remote support through your mobile or tablet device, computer or laptop. With …

SIM Card is not from Verizon Wireless – Unable to Download System Updates for Android

April 17, 2019 — HelpCloud Internal Solution You can get an error like this when switching to a new provider with the same phone. In this specific case, the user switched from Verizon to T-Mobile. After switching you may need to update the settings for the Network Mode. If, after going through these …