Service Providers

How to Simply (and Safely) Back Up Your Google Account

July 5, 2022 — HelpCloud Resolution Dealing with loss is something that we all have to go through at some point in this life, and it can come in so many different shapes and forms. Most difficult of all is that generally we don’t have much control over loss. Whilst that may be the …

HelpCloud Joins the Tech Care Association

May 28, 2021 — HelpCloud Resolution Earlier this year HelpCloud joined the Tech Care Association (TCA) after discussions with its founder and CEO, Rob Link. We found that the goals and mission of the TCA very much aligned with HelpCloud’s goals to fight for a better World Wide Web. There …

HelpCloud’s 2020 in Review

December 28, 2020 — HelpCloud Resolution I would be dishonest to say that this year has been GREAT and AMAZING but it is definitely not one to forget. Despite the worldwide challenges and the impact on our company, we have survived and are doing well. Our remote tech support services became more …

HostGator Services

July 31, 2019 — HelpCloud Product Solution HelpCloud is an affiliate marketer for HostGator. By clicking on these links or ads we will receive a small commission if you purchase HostGator products on their website. Check us out on HostGator here. What is HostGatorDeciding on a web hosting provider …

Troubleshooting No WIFI

June 3, 2019 — HelpCloud Internal Solution Start with checking if other devices can connect to the internet. If we can rule out whether or not its the internet itself or the device, that will save a lot of time. Next reboot the computer. Most of the time this will resolve the issue without you …

SIM Card is not from Verizon Wireless – Unable to Download System Updates for Android

April 17, 2019 — HelpCloud Internal Solution You can get an error like this when switching to a new provider with the same phone. In this specific case, the user switched from Verizon to T-Mobile. After switching you may need to update the settings for the Network Mode. If, after going through these …

Wi-Fi Keeps Connecting/Disconnecting on Mobile Device

April 1, 2019 — HelpCloud Internal Solution Open WiFi settings by going into the Settings App > Wi-Fi > Tap the Wi-Fi that’s having issues and select “Forget”. Re-open the WiFi Setting and locate the Wi-Fi name you’re attempting to connect to. Select “Connect” (enter the password if …