Programs
Change Image for Desktop Shortcut Icon – Windows
https://www.helpcloud.com/internal/internal-9e54a08099de09d4b4a48e9bc8a7b9ea/
June 3, 2019 — HelpCloud Internal Solution — You’ll need to download the .ICO file for the image you need. For example, if you have a shortcut to a website but you want to change the shortcut image to a Solitaire Icon instead of the Google Chrome Icon then you’ll go online and search: Solitaire .ICO …
Turn Off Chrome Notifications: Windows, Pop-ups, Block Ads,
https://www.helpcloud.com/internal/internal-8938a9d8eca5e2834b2de34bda3754fe/
June 3, 2019 — HelpCloud Internal Solution — There are different types of pop-ups a customer can get. This will go over how to change the Chrome Notifications as a pop-up. Typically they appear on the bottom right hand corner of your screen near the date and time. That can be disabled by: chrome …
Update Microsoft Edge
https://www.helpcloud.com/internal/internal-6c519b16f0c3d11a0db1a87ce2301f30/
June 3, 2019 — HelpCloud Internal Solution — This Microsoft product does not have a way to update in the browser itself. In order to update Microsoft Edge you’ll need to run Windows updates. To do that select StartType in Windows updatesSelect Check for Updates.
General Printer Issues
https://www.helpcloud.com/internal/internal-a0789fe53e4aac5c34dbcfa2b5fedc38/
June 3, 2019 — HelpCloud Internal Solution — Sometimes this is all that’s needed to solve a lot of printer issues. If there are any jobs in the queue that can’t be ended, a restart should flush these out. Switch off your printer, unplug it from the PC, plug it back in and power it on. Now try and …
Using Password Decryptors
https://www.helpcloud.com/internal/internal-69aeb844a65a3e9d37b6bcea0d559687/
June 3, 2019 — HelpCloud Internal Solution — To launch any of the Password Decryptor tools you can find those programs in your Toolbox under Technician> Cookie Passwords Note, First make sure the Antivirus is disabled or paused temporarily BEFORE you run any of these tools. How to Run …
“The Action Can’t be Completed Because the File is Open in Another Program”
https://www.helpcloud.com/internal/internal-f168525adfd10d6521f2607c25b93196/
June 3, 2019 — HelpCloud Internal Solution — When you are uninstalling a program, some will not allow you to run the Uninstall file until the program is no longer running. So you’ll want to close the program running in the background and you can do this a few ways: It may show you the program …
Disable Startup Programs – Windows XP
https://www.helpcloud.com/internal/internal-5fdb4604d41866917f7dc5f90f62db35/
June 3, 2019 — HelpCloud Internal Solution — Click Start then “Run”.In the open box type: msconfig And then click “OK” or press “Enter”.Select the Startup Menu tabLocate the startup program you want to disable and click the “tick” in the box beside it to disable it.Select “OK” at the bottom and you …
Force Services or a Process to Stop
https://www.helpcloud.com/internal/internal-586add9809314ad174ac4ac513863e9b/
June 3, 2019 — HelpCloud Internal Solution — Some programs can be pesky and refuse to shut down. This is useful if you are trying to stop a malicious service and it refuses to disable, even during Safe Mode. This is also good for a process that is not needed to run your operating system that is …
Chrome Extension Menu Missing Since Update.
https://www.helpcloud.com/internal/internal-49e7ef896274a4e0201623e32473b700/
June 3, 2019 — HelpCloud Internal Solution — With the Chrome update Version 59.0.3071.86 (Official Build) (64-bit) they have moved the extension menu. Click the 3 dots in the top right hand corner.Move down to “More Tools”, a sub-menu will pop up. Click “Extensions” to pull up the menu.Tip: you can …
Adding an Email to Mozilla Thunderbird Mail Client
https://www.helpcloud.com/internal/internal-08edd67c143c1061a2ecf94ea47850ca/
June 3, 2019 — HelpCloud Internal Solution — This link has a step by step guide on adding an email however, if you need the server settings for your mail provider simply type into google your mail provider name and then server settings. For example if you have a gmail account you would search Gmail …