IPhone

Update your iPhone, iPad, or iPod touch

September 3, 2019 — HelpCloud Internal Solution Complete and check the following two factors before continuing: Backup the DeviceIt’s always best to be safe and start out by backing up your device using iCloud or iTunes before doing anything. Verify You Have Enough SpaceIf you’re device is running low …

How to Safely View Apple Live Photos on Windows OS PC

August 16, 2019 — HelpCloud Internal Solution Live Photos was a new feature first introduced by Apple iOS with the iPhone 6s and iPhone 6s Plus. Similar to a GIF, they aren’t a video but they aren’t a picture either. There are 2 ways you can view these types of files on a computer with a Windows OS …

iPhone Storage is Empty when Transferring Photos from iPhone to Windows

August 16, 2019 — HelpCloud Internal Solution If you’re attempting to transfer photos and other files from your iOS device (iPhone) to a computer with a Windows operating system and find that the PC doesn’t show anything is saved on the iOS device, check out these troubleshooting tips below: Check …

PC Does Not Recognize Mobile Device (when attempting to transfer files)

August 8, 2019 — HelpCloud Internal Solution Whether you’re connecting your phone or any other mobile device to transfer photos, videos, or any file type, you may find that computer doesn’t recognize the device when you connect the smartphone to a computer, laptop or tablet. Your phone may also …

3 Ways to Transfer (or Sync) Your iPhone Media Files to Your Mac

May 2, 2019 — HelpCloud Resolution iPhone cameras are so advanced they allow users to easily snap images and shoot videos like pros. Before you start capturing away, though, there are a few tips that can help ensure you get beautiful shots. First, learn how to use the iPhone camera …

How to See iPhone Apps That Track Location and How to Deactivate the Permission

March 26, 2019 — HelpCloud Resolution There’s a lot of buzz around privacy in the digital age.When it comes to your data, whether it’s emails,photos, health information or something else, nothing can be entirely private. Expectantly,people are pretty upset that their important data isn’t …

How to Salvage (and Save) Digital Copies of Old Photos

March 8, 2019 — HelpCloud Resolution The days of photo albums are mostly gone. These days, the physical photo is rarer than it’s ever been. When film cameras were more common, it was routine to have albums full of photos from trips, family events, and other notable experiences. There are …

How to Remove a Virus or Malware From Your iPhone

February 13, 2019 — HelpCloud Resolution And Avoid Them In the FutureTable of Contents: Malware ExplainedPeople Behind the MalwareRemoving Viruses and Malware from iPhonePreventative MeasuresAround the world, 1.3 billion people use Apple devices. Although Apple offers lots of devices, from TVs …

How to Transfer Pictures From iPhone to Windows OS and MacOS

February 8, 2019 — HelpCloud Resolution The benefits of having a camera phone are nearlyendless … First things first, smartphones with cameras are veryconvenient. Americans look at their phones about 80 times daily. It’s notuncommon for people to have a phone on them around the clock, which …

How to Download, Setup and Use Apple Mail

January 29, 2019 — HelpCloud Resolution A guide to your new Apple MailApple Mail is used to manage all of your email accounts in one central location. Many people have at least two emails, commonly a work email and a personal email, which can be difficult to maintain. Thanks to Apple Mail, you …