How-To
When to Outsource to an Onshore Contact Center: A Business Owner’s Guide
February 13, 2025 — HelpCloud Resolution — As a business owner, managing customer service operations in-house can become increasingly complex as your company grows. At some point, handling customer interactions internally may no longer be sustainable, and outsourcing to an onshore contact center …
How to Get Started with an Onshore BPO Contact Center
https://www.helpcloud.com/blog/how-to-get-started-with-an-onshore-bpo-contact-center/
February 4, 2025 — HelpCloud Resolution — outsourcing your customer support to a BPO contact center can be a game-changer. However, choosing the right partner—especially an onshore BPO—requires careful planning to ensure a seamless transition and long-term success. Whether you’re looking to …
7 Tips for a Seamless Start with Your IT Managed Service Provider
https://www.helpcloud.com/blog/7-tips-for-a-seamless-start-with-your-it-managed-service-provider/
January 8, 2024 — HelpCloud Resolution — New Year, new solutions! As we embark on a new year, businesses are presented with fresh opportunities to optimize their operations and drive success. For many organizations, partnering with an IT Managed Service Provider (MSP) is a strategic move to …
How to Create a PDF Using Word, Google Docs, and macOS
https://www.helpcloud.com/blog/create-a-pdf-word-docs-mac/
August 11, 2023 — HelpCloud Resolution — In today’s digital age, the ability to share documents seamlessly while preserving their formatting across various devices and platforms is essential. PDFs (Portable Document Format) have become the go-to solution for achieving this, ensuring that …
How to Prolong the Life of Your Computer
https://www.helpcloud.com/blog/how-to-prolong-the-life-of-your-computer/
May 30, 2023 — HelpCloud Resolution — In today’s digital age, computers have become an essential part of our daily lives, helping us stay connected with family, friends, and the world around us. As a senior citizen, it’s important to ensure that your computer remains in good …
The 5 Best Backup Options for a Personal Computer
https://www.helpcloud.com/blog/the-5-best-backup-options-for-a-personal-computer/
May 8, 2023 — HelpCloud Resolution — In an increasingly digital world, safeguarding our precious memories, personal documents, and essential files has become more important than ever. This is especially true for senior citizens, who may have a lifetime of cherished memories and important …
How to Use Google Workspace (G Suite) for Beginners
https://www.helpcloud.com/blog/how-to-use-google-workspace/
April 27, 2023 — HelpCloud Resolution — Technology has become an integral part of our daily lives, and staying connected is more important than ever, especially for seniors who may be looking to stay in touch with family and friends. Google Workspace is a powerful set of tools offered by Google …
The Basics of Using a Smart TV
https://www.helpcloud.com/blog/the-basics-of-using-a-smart-tv/
March 29, 2023 — HelpCloud Resolution — Smart TVs have become increasingly popular in recent years as people look for more convenient and streamlined ways to access their favorite shows and movies. These internet-connected devices allow users to access various streaming services, apps, and …
How to Set Up a new Smartphone for Seniors
https://www.helpcloud.com/blog/how-to-set-up-a-new-smartphone-for-seniors/
March 24, 2023 — HelpCloud Resolution — In today’s digital age, smartphones have become essential for staying connected, informed, and entertained. For seniors, smartphones can offer a range of benefits, from enabling easy communication with family and friends to providing access to …
How to Use Laptops
https://www.helpcloud.com/blog/how-to-use-laptops/
March 23, 2023 — HelpCloud Resolution — As we age, staying connected with our loved ones and engaging with the world becomes increasingly important. In today’s digital age, laptops have become an essential tool for achieving this connection and engagement. However, many seniors may feel …