Diagnosing Software

Update Date and Time – Windows Vista

https://www.helpcloud.com/internal/internal-cfc816afb017df4aeb29f0f022b28e81/

June 3, 2019 — HelpCloud Internal Solution — Websites on the internet use your Date and Time to verify your device and the location. So when you have your date and time incorrect, web pages won’t load and typically give you an error saying ”Unable to verify the Data received” or something along …

Update Date and Time – Windows 7

https://www.helpcloud.com/internal/internal-1c5af1b9a56182b5869e8724bf2b5887/

Printer won’t print from computer but can print from other devices just fine.

https://www.helpcloud.com/internal/internal-e725096bbabef748adbbc97d49186d22/

June 3, 2019 — HelpCloud Internal Solution — If your printer is functional with another computer, then your USB drivers are likely the issue. To update your drivers for your printer: Press the Windows logo key + R to open the Run dialog box.In the Run dialog box type: devmgmt.msc Then press “Enter”. …

“The Action Can’t be Completed Because the File is Open in Another Program”

https://www.helpcloud.com/internal/internal-f168525adfd10d6521f2607c25b93196/

June 3, 2019 — HelpCloud Internal Solution — When you are uninstalling a program, some will not allow you to run the Uninstall file until the program is no longer running. So you’ll want to close the program running in the background and you can do this a few ways: It may show you the program …

Can’t Uninstall a Program – Manually Remove Program through File Manager

https://www.helpcloud.com/internal/internal-0a8536b88128621dcb5c5335b75bfe9d/

June 3, 2019 — HelpCloud Internal Solution — Anytime you have a program that’s being difficult and won’t uninstall, you can always use Revo Uninstaller. Link here: https://www.revouninstaller.com/revo_uninstaller_free_download.html However, another quicker method would be: Go to the C: Drive Check …

Updating Drivers for Hardware in Windows

https://www.helpcloud.com/internal/internal-3312fa240614b6c90a36c3d1fc2c9a7f/

June 3, 2019 — HelpCloud Internal Solution — Method 1:If you need to update any drivers for your Hardware (keyboard, mouse, headset, printer etc.) Press Start Menu > Type Device Manager > Expand the category with the hardware you want to update > Right click the device and select “Update …

System Restore – Windows Vista

https://www.helpcloud.com/internal/internal-eabfbf482c3f29644068f278edf9c6a3/

June 3, 2019 — HelpCloud Internal Solution — System Restore is a feature of Windows operating systems that allows you to revert your computer’s state to a previous point in time. These restore points can be automatically or manually set. This can be helpful for corrupt files, to undo any unwanted …

Update .Net Framework – Programs won’t Run

https://www.helpcloud.com/internal/internal-b5bed49e6bb15e0b5cf972ec8b4b2739/

June 3, 2019 — HelpCloud Internal Solution — .NET (pronounced dot net) is a framework that provides programming guidelines that can be used to develop a wide range of applications–––from web to mobile to Windows-based applications. The .NET framework can work with several programming languages such …

Troubleshooting No WIFI

https://www.helpcloud.com/internal/internal-54b523c6dacadf1e3fdd5398efa7c3d9/

June 3, 2019 — HelpCloud Internal Solution — Start with checking if other devices can connect to the internet. If we can rule out whether or not its the internet itself or the device, that will save a lot of time. Next reboot the computer. Most of the time this will resolve the issue without you …

Windows Updates Failing – Manually Download and Install Windows Update

https://www.helpcloud.com/internal/internal-e4a303b0d208f5f1ddcbfea923a49976/

June 3, 2019 — HelpCloud Internal Solution — If Windows update keeps failing, identify which update or updates keeps failing. It should say or look something like this: KB4041676 Visit the Microsoft®Update Catalog by selecting this link and search for the Update(s): …