Diagnose Malware

Force Services or a Process to Stop

June 3, 2019 — HelpCloud Internal Solution Some programs can be pesky and refuse to shut down. This is useful if you are trying to stop a malicious service and it refuses to disable, even during Safe Mode. This is also good for a process that is not needed to run your operating system that is …

Manually Boot into Safe Mode – WINDOWS

June 3, 2019 — HelpCloud Internal Solution Safe mode is a diagnostic mode for your computer. In Windows, Safe mode only allows essential system programs and services to start up at boot. Safe mode is intended to help fix most, if not all problems within an operating system. It’s also a good idea …

Blue Screen on Startup – Error: “System Blocked For Security Reasons”

June 3, 2019 — HelpCloud Internal Solution You’ll find this message pop up when you turn your computer on or open a browser window such as Google Chrome or Microsoft Edge. Typically this gets installed because of Bundled Software. This is a form of Malware, specifically, a type of Scareware trying …

SYSTEM CALL FAILED – Error

April 22, 2019 — HelpCloud Internal Solution Before the error message is flashed on the screen, the icons disappear and when the user clicks on the Start button or any other Windows Service Application, the Explorer.exe System call failed error is displayed. *Quick Tip: You can quickly resolve this …

Proxy Setting Stuck on 127.0.0.1:8080

March 22, 2019 — HelpCloud Internal Solution Proxy setting stuck on 127.0.0.1:8080: First, delete the proxy file in the registry under the “Internet Options” folder:Open and Run regedit as administratorNavigate to: [ComputerHKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionInternet …

How to Remove a Virus or Malware from Your Android Smartphone

February 28, 2019 — HelpCloud Resolution And Avoid Them in the FutureSome rivalries are legendary … Whether it’s Coca-Cola and Pepsi, KFC andChick-fil-A or Android versus iPhone, certain things are seemingly meant tocompete. When it comes to the battle of the smartphones, Android holds its own. …

How to Remove a Virus or Malware From Your iPhone

February 13, 2019 — HelpCloud Resolution And Avoid Them In the FutureTable of Contents: Malware ExplainedPeople Behind the MalwareRemoving Viruses and Malware from iPhonePreventative MeasuresAround the world, 1.3 billion people use Apple devices. Although Apple offers lots of devices, from TVs …

How To Decipher Real From Fake Operating System Updates

January 16, 2018 — HelpCloud Resolution Every so often, your computer will show you an authentic looking message that says one or more of your programs need to be updated. A lot of times, these updates claim to be for Adobe Flash Player. Since the update looks valid, many blindly click the …

Windows 10 – How to Reboot In Safe Mode

January 5, 2018 — HelpCloud Resolution Sometimes, you need to start your computer in a mode that only uses its default settings, which is called Safe Mode. Although there are many reasons for running your computer this way, one of the most prevalent is the need to diagnose a problem on your …

How to Protect Yourself From the KRACK Attack

October 30, 2017 — HelpCloud Resolution Last week, news about a Key Reinstallation Attack (KRACK) went public. There is a security flaw in Wi-Fi Protected Access II (WPA2), a protocol that secures all modern protected Wi-Fi networks. An adversary can break the encryption between a router and a …