Desktop Support
How to Run a Power Cycle – Windows
https://www.helpcloud.com/internal/internal-b687f2219453e2c1be2c7ed38cee064c/
June 3, 2019 — HelpCloud Internal Solution — Start by shutting down the computer. If this is a Desktop unplug the power cord from the power outlet. You can also unplug it from the computer itself as well. If this is a Laptop you will shutdown as well and then remove the battery and unplug the power …
Chrome Extension Menu Missing Since Update.
https://www.helpcloud.com/internal/internal-49e7ef896274a4e0201623e32473b700/
June 3, 2019 — HelpCloud Internal Solution — With the Chrome update Version 59.0.3071.86 (Official Build) (64-bit) they have moved the extension menu. Click the 3 dots in the top right hand corner.Move down to “More Tools”, a sub-menu will pop up. Click “Extensions” to pull up the menu.Tip: you can …
Use the Built-in Printer Troubleshooter
https://www.helpcloud.com/internal/internal-04d0a1e0ede23273416d10694b4ec331/
June 3, 2019 — HelpCloud Internal Solution — This will restart your printer and drivers and check for any errors. Your printer must be connected during this procedure. Press the “Windows logo key + R” to open the Run dialog box.Type “control” in the Run dialog box, then press Enter.In the Search box …
Reset Admin Password on Windows 8 and 10
https://www.helpcloud.com/internal/internal-d5f9fbb876dade7f02919918246524a6/
June 3, 2019 — HelpCloud Internal Solution — Press “Win-R”. In the dialog box, type: compmgmt.msc, and then press Enter.Expand “Local Users and Groups” and select the “Users” folder.Right-click the Administrator account and select a password.Follow the on-screen instructions to complete the task.
Adding an Email to Mozilla Thunderbird Mail Client
https://www.helpcloud.com/internal/internal-08edd67c143c1061a2ecf94ea47850ca/
June 3, 2019 — HelpCloud Internal Solution — This link has a step by step guide on adding an email however, if you need the server settings for your mail provider simply type into google your mail provider name and then server settings. For example if you have a gmail account you would search Gmail …
System Restore – Windows XP
https://www.helpcloud.com/internal/internal-49d3133f1bf91f43ab84882eb6b24804/
June 3, 2019 — HelpCloud Internal Solution — System Restore is a feature of Windows OS (operating system) that allows you to revert your computer’s state to a previous point in time. These restore points can be automatically or manually set. This can be helpful for any files that have been lost or …
Troubleshooting netBIOS – Nbtstat
https://www.helpcloud.com/internal/internal-698b5bba26a866a2ba5b9b34f1d1950b/
June 3, 2019 — HelpCloud Internal Solution — Diagnostic tool for troubleshooting netBIOS problems. Open CMD or Powershell (See How to Open Command Prompt in Solution Center)Type: NbtstatSee this link for further details. …
Troubleshooting failed driver or software installations for HP Printers
https://www.helpcloud.com/internal/internal-98938dd01d4b6a9cfc33fcd1c82ad42d/
May 31, 2019 — HelpCloud Internal Solution — https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Printer-Driver-won-t-install/td-p/6463739 Good source for troubleshooting Failed driver or software installations.
Adding/Removing Taskbar Toolbars
https://www.helpcloud.com/internal/internal-209833c3ba5e65dcc3d5d56266f091a0/
May 31, 2019 — HelpCloud Internal Solution — Download the video below in the lower section under files or select this link to watch how to update these setting’s. https://drive.google.com/file/d/1pp5iSM_4M1k9nN9gitoroG5oisJ3FzFV/view?usp=sharing
SYSTEM CALL FAILED – Error
https://www.helpcloud.com/internal/internal-85fcbce8f29f4b52f0dbc205f99a0fea/
April 22, 2019 — HelpCloud Internal Solution — Before the error message is flashed on the screen, the icons disappear and when the user clicks on the Start button or any other Windows Service Application, the Explorer.exe System call failed error is displayed. *Quick Tip: You can quickly resolve this …