Data Management

4 Simple (and Effective) Ways to Back Up Your Mac

January 10, 2020 — HelpCloud Resolution Nearly every computer user has experienced the trauma associated with losing an important document, photo or another item when his or her computer fails. Whether a hard drive crash, malware attack or another event is to blame, losing your important data …

How to Completely Protect (and Make Private) Your Favorite Social Media Accounts

December 30, 2019 — HelpCloud Resolution Living in our modern world means keeping track of a dizzying amount of accounts and passwords. Sure, it’s easier to see photos of the kids or grandkids wherever you live. But keeping track of Twitter, Facebook, Instagram, Google, your bank login …

How to Delete or Recover Deleted Files On Windows 10

December 26, 2019 — HelpCloud Resolution Chances are you’ve deleted files from your computer before. With lots of information and limited space, it’s important to keep unneeded files and info off your computer so it can run as smoothly as possible.  When you delete a file, whether on purpose or …

How to Store Files on Google Drive using a Mobile Device (smartphone, tablet, etc.)

December 11, 2019 — HelpCloud Internal Solution Locate and tap the ‘Drive’ app on your device. This will look like a triangle with blue, yellow and green edgesToward the bottom in the right-hand corner tap the ‘Files’ icon Note: If you want to add a new folder, select the rainbow ‘plus’ symbol …

How to Store Files on Google Drive using a PC or Mac

December 11, 2019 — HelpCloud Internal Solution Open the browser of your choice and visit the following URL: https://drive.google.com (You will need to log into your Google account if you’re not already logged in)Choose a folder you want to save your files in and double click to open. Note: If you want …

How to Safely View Apple Live Photos on Windows OS PC

August 16, 2019 — HelpCloud Internal Solution Live Photos was a new feature first introduced by Apple iOS with the iPhone 6s and iPhone 6s Plus. Similar to a GIF, they aren’t a video but they aren’t a picture either. There are 2 ways you can view these types of files on a computer with a Windows OS …

PC Does Not Recognize Mobile Device (when attempting to transfer files)

August 8, 2019 — HelpCloud Internal Solution Whether you’re connecting your phone or any other mobile device to transfer photos, videos, or any file type, you may find that computer doesn’t recognize the device when you connect the smartphone to a computer, laptop or tablet. Your phone may also …