Data Backup

iDrive: What It Is, What It’s Used for and How to Set It Up

March 23, 2020 — HelpCloud Resolution What is iDrive and Why to Use itiDrive Setup on a PC or MaciDrive Setup on a Android or iPhoneCommon Troubleshooting with iDriveRegardless of whether you use a desktop computer, a tablet, a smartphone or several of these devices, there is no denying that …

iCloud: How to Connect, Use, and Common Troubleshooting

March 6, 2020 — HelpCloud Resolution When you use an Apple device, you can use iCloud. iCloud is an internet-based Apple service that allows users to store, sync and backup their data across their devices.  All Apple devices come with 5 GB of free iCloud storage. For some users, this is …

How to Delete All of Google and Facebook’s Stored Data (Without Deleting Your Accounts)

February 24, 2020 — HelpCloud Resolution With more users than cars around the globe, Google and Facebook are online giants. Google has 2.5 billion users, and managing the information of all those users is no simple feat. When it comes to Facebook, one of the most famous social networking sites …

4 Simple (and Effective) Ways to Back Up Your Mac

January 10, 2020 — HelpCloud Resolution Nearly every computer user has experienced the trauma associated with losing an important document, photo or another item when his or her computer fails. Whether a hard drive crash, malware attack or another event is to blame, losing your important data …

How to Delete or Recover Deleted Files On Windows 10

December 26, 2019 — HelpCloud Resolution Chances are you’ve deleted files from your computer before. With lots of information and limited space, it’s important to keep unneeded files and info off your computer so it can run as smoothly as possible.  When you delete a file, whether on purpose or …

How to Store Files on Google Drive using a Mobile Device (smartphone, tablet, etc.)

December 11, 2019 — HelpCloud Internal Solution Locate and tap the ‘Drive’ app on your device. This will look like a triangle with blue, yellow and green edgesToward the bottom in the right-hand corner tap the ‘Files’ icon Note: If you want to add a new folder, select the rainbow ‘plus’ symbol …

How to Store Files on Google Drive using a PC or Mac

December 11, 2019 — HelpCloud Internal Solution Open the browser of your choice and visit the following URL: https://drive.google.com (You will need to log into your Google account if you’re not already logged in)Choose a folder you want to save your files in and double click to open. Note: If you want …

PC Does Not Recognize Mobile Device (when attempting to transfer files)

August 8, 2019 — HelpCloud Internal Solution Whether you’re connecting your phone or any other mobile device to transfer photos, videos, or any file type, you may find that computer doesn’t recognize the device when you connect the smartphone to a computer, laptop or tablet. Your phone may also …

How to Salvage (and Save) Digital Copies of Old Photos

March 8, 2019 — HelpCloud Resolution The days of photo albums are mostly gone. These days, the physical photo is rarer than it’s ever been. When film cameras were more common, it was routine to have albums full of photos from trips, family events, and other notable experiences. There are …

6 of the Most Common iPhone Questions and Answers for Seniors

November 16, 2018 — HelpCloud Resolution With dozens of phones available, it’s hard to know which one you should choose. Luckily, one smartphone stands out amongst the rest when it comes to accessibility and helping seniors age in place, the iPhone. The iPhone is made by Apple and is accessed …